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While competition certainly helps keep premiums in check, it’s not the only factor. “In addition, under Virginia’s laws for seeking recovery, the person at fault for causing a car accident is held responsible for any resulting harm,” says Schrad. “Virginia also requires uninsured motorist coverage as part of a driver’s own auto insurance plan in case they are involved in an accident with an uninsured driver,” he continues. Not all states require drivers to carry uninsured motorist coverage.
Farmers has the fifth-largest market share in Texas at 8.2%. According to J.D. Power, Texans are more impressed with their Farmers claims experiences than they are with Allstate’s. Unfortunately, Consumer Reports readers expressed a bit more annoyance with the timeliness of their payments when comparing Farmers to State Farm and Allstate. Farmers’ financial strength is also a couple of notches lower than the rest. This doesn’t mean that the company's about to go bankrupt — it’s just the difference between “quite stable” and “completely rock-solid.”
You should also look into how the company handles the claims process, as the single biggest indicator of home insurance customer satisfaction is the company’s damage estimates. If they have a reputation for not covering the agreed-upon replacement costs of property or dropping customers from their policy for filing a single claim, you should probably avoid that company.
For our top picks, we preferred online claim reporting capabilities (including mobile app options) for customer convenience, but we also wanted companies to offer easy access to real human support. Whether you want to have another person on the line throughout the whole process or prefer to keep things digital, a good insurance company offers you plenty of options for claims.
Farmers has a well-rated mobile app, with 4.8 stars and over 2,000 ratings in the Apple App Store. Users praise its convenience and intuitive design. Your insurance information is easily accessible, and Farmers’ mobile app gives you the contact information for your agent, so you can get human help quickly (even if you’re offline). And if you’d like to eschew phone conversations, Farmers allows you to file a claim through the app itself.
While JD Power-recommended companies above aren’t among the cheapest of the insurance companies we’ve examined, they might suit your needs. It’s important to think beyond price to find a comfortable middle ground between claims satisfaction and affordability. Use The Zebra’s side-by-side insurance comparisons to avoid some of the legwork involved in insurance shopping.
The above is meant as general information and as general policy descriptions to help you understand the different types of coverages. These descriptions do not refer to any specific contract of insurance and they do not modify any definitions, exclusions or any other provision expressly stated in any contracts of insurance. We encourage you to speak to your insurance representative and to read your policy contract to fully understand your coverages.
The best car insurance companies have a few things in common: They have straightforward shopping experiences, take good care of policyholders after a crash and treat their customers with respect and courtesy. That means only insurers with high customer satisfaction scores and relatively few complaints to insurance commissioners make it to the top of our list of the best auto insurance companies.
Liability insurance covers you if you’re in an accident deemed to be your fault. It will cover repairs to damaged property, as well as medical bills resulting from injury to the other driver and their passengers. Most states require at least a minimum amount of liability insurance, but it’s a good idea to purchase extra protection if you can afford it.
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