The best car insurance companies have a few things in common: They have straightforward shopping experiences, take good care of policyholders after a crash and treat their customers with respect and courtesy. That means only insurers with high customer satisfaction scores and relatively few complaints to insurance commissioners make it to the top of our list of the best auto insurance companies.
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However, their online quote process is not instant; instead, you’ll fill out your personal information, your vehicle and the coverage you want. This information will be routed to a local AAA insurance agent to follow-up within one business day. Not every major insurance company operates with local agents, and many would rate this more personal touch as a plus in AAA’s column.


Farmers has a well-rated mobile app, with 4.8 stars and over 2,000 ratings in the Apple App Store. Users praise its convenience and intuitive design. Your insurance information is easily accessible, and Farmers’ mobile app gives you the contact information for your agent, so you can get human help quickly (even if you’re offline). And if you’d like to eschew phone conversations, Farmers allows you to file a claim through the app itself.

Basic coverage — which is required by law — offers you protection for personal injuries and damages to the vehicle, but it won’t cover extras like your belongings inside. If you live in your RV full-time, it might also be a good idea to invest in additional protection that covers your housing expenses or RV replacement costs. Before shopping around, draw up a list of necessary coverage options and make sure they’re offered by your prospective provider.
Texas is one of four states that have seen the highest increase in auto insurance premiums over the last seven years, according to Consumer Reports. While part of that jump is due to increased repair costs for the added technology in new cars, extreme weather also plays a role, with Hurricane Harvey a recent glaring example. Over half a million vehicles flooded in Texas during that storm, significantly raising insurers’ annual losses for 2017, and in turn causing around an 8% jump in premiums this year. Add the fact that Texas is No. 1 in the nation for hail damage losses, and its position at the top of the rate hike leaderboard is no surprise.
It’s important to note that every company considers credit very differently, and even among insurers this factor fluctuates by state. For example, NerdWallet’s 2019 car insurance rate analysis indicates that while State Farm charges higher rates for poor credit in many states, it doesn’t seem to do so in Maine. Similar variations are true for many other companies as well.
When it comes to rate-saving opportunities, Allstate is in a league all by itself. Featuring an industry-leading stable of discounts, Allstate makes it easy to get a good deal on your coverage. For example, if you bundle your home and auto policies with Allstate, you can save up to 25%. If you haven’t filed a recent claim, you can save up to 20% with Allstate.
Amica consistently ranks among the top homeowners insurance companies for J.D. Power, and for good reason. It’d be easy to chalk it up to “good customer service”, but what exactly do customers value most when judging how good or bad a company’s customer service is? Insurance claims and how communicable they are through the underwriting process. When filing a claim with Amica, you can be sure it’ll be pain-free, mark it down.
While State Farm’s website recommends speaking with an agent to see what discounts are available to you for motorhome insurance, it doesn’t list any universal discounts. It’s still possible to save on your premiums, but there’s less transparency about what you may qualify for. If discounts are important to you, it’s best to get clarity from a State Farm agent on what to expect before signing up.
While not as highly rated in the Apple App Store as apps from Farmers and Allstate, users note that State Farm’s 4.2-star app doesn’t have significant issues with functionality. You’ll be able to view your policy, request roadside assistance, and file a claim. You won’t find more personalized features like Allstate’s QuickFoto capability, but this more basic functionality means that it offers a more straightforward experience for anyone who isn’t particularly mobile-inclined.
State Farm has many satisfied customers in Texas, judging by its 15% market share — the largest in the state. State Farm outperformed almost every company on our list in customer service scoring by J.D. Power and Consumer Reports. It also has a stellar website, which helps you understand which coverages best fit your specific needs. We would’ve liked a Live Chat feature, but there are plenty of contact alternatives, including a mobile app.
As of May 2018, all new vehicles are required to have rearview video systems (backup cameras) in accordance with NHTSA regulations. Although this type of vehicle technology has proven to reduce the number of accidents caused by human error, it has also made common and previously inexpensive repairs—such as bumper replacement—more expensive, increasing the potential losses for insurance companies.
It’s more than a car and it’s not quite a house, which is why it can be so challenging to find the right coverage for your home on wheels at an affordable rate. So, whether you need RV insurance, motorhome insurance or trailer insurance, the AARP® Auto and Homeowners Insurance Program1 from The Hartford offers specialized protection for your home-sweet-home away from home.

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