State Farm has many satisfied customers in Texas, judging by its 15% market share — the largest in the state. State Farm outperformed almost every company on our list in customer service scoring by J.D. Power and Consumer Reports. It also has a stellar website, which helps you understand which coverages best fit your specific needs. We would’ve liked a Live Chat feature, but there are plenty of contact alternatives, including a mobile app.
Texas is one of four states that have seen the highest increase in auto insurance premiums over the last seven years, according to Consumer Reports. While part of that jump is due to increased repair costs for the added technology in new cars, extreme weather also plays a role, with Hurricane Harvey a recent glaring example. Over half a million vehicles flooded in Texas during that storm, significantly raising insurers’ annual losses for 2017, and in turn causing around an 8% jump in premiums this year. Add the fact that Texas is No. 1 in the nation for hail damage losses, and its position at the top of the rate hike leaderboard is no surprise.
Your auto insurance rate depends on who you are as a driver, as well as your age, your credit, your vehicle, and your location. How insurance companies weigh these attributes is reflected in your premium. For example, having a limited driving history or a poor credit score can raise your rates dramatically. Our analysis of major rating factors shows how premiums shift from company to company.
When you apply for auto insurance in Texas, providers are legally required to offer $2,500 in Personal Injury Protection coverage (PIP). This type of coverage is mandated in so-called “no-fault” states, but it’s optional in Texas (although you do have to refuse it in writing). If you select it, 100% of the coverage amount will be available for your medical bills following an accident, regardless of who was at fault. While you may be covered under your own health insurance for those costs, PIP has the added benefit of covering up to 80% of your lost income if you’re unable to work following an accident. It’s a nice protection, but keep in mind that $2,500 won’t go that far in such a case. While most companies will let you raise the limit, it’s one of the costlier options to add, so if you’re on a budget, you’ll have to weigh its value against things like comprehensive and UM/UIM coverage.
One particular advantage of adding endorsements rather than seeking coverage through a separate insurer is that you have all of your coverages in one place. Furthermore, if you have, say, home and flood insurance with the same company and you need to file a home and flood claim, some insurers may only require a single deductible for coverage to kick in. Some endorsements that are indicative of a good homeowners insurance company are:
Texas is home to the second-highest number of active duty military personnel in the country. USAA caters to both active and retired military service members and their families and holds down 8.4% of the Texas auto insurance market share. Its auto insurance comes with a plethora of discounts, and you can even save by bundling auto with homeowners or renters insurance. You can also get ride-share coverage through USAA, which is an emerging but still uncommon add-on in the current market.
1 In Texas, the Auto Program is underwritten by Southern County Mutual Insurance Company through Hartford Fire General Agency. Hartford Fire Insurance Company and its affiliates are not financially responsible for insurance products underwritten and issued by Southern County Mutual Insurance Company. The Home Program is underwritten by Trumbull Insurance Company.
While competition certainly helps keep premiums in check, it’s not the only factor. “In addition, under Virginia’s laws for seeking recovery, the person at fault for causing a car accident is held responsible for any resulting harm,” says Schrad. “Virginia also requires uninsured motorist coverage as part of a driver’s own auto insurance plan in case they are involved in an accident with an uninsured driver,” he continues. Not all states require drivers to carry uninsured motorist coverage.
For this review, we focused on national providers and left out any companies that only insure RVs locally. Odds are, national insurers are able to provide coverage no matter where you are in the U.S., and they are more likely to have the financial strength to support you. If you’re trusting a provider to come through when you’re most in need, it’s reassuring to have a company with years of experience and a history of financial success at your back.
Farmers has the fifth-largest market share in Texas at 8.2%. According to J.D. Power, Texans are more impressed with their Farmers claims experiences than they are with Allstate’s. Unfortunately, Consumer Reports readers expressed a bit more annoyance with the timeliness of their payments when comparing Farmers to State Farm and Allstate. Farmers’ financial strength is also a couple of notches lower than the rest. This doesn’t mean that the company's about to go bankrupt — it’s just the difference between “quite stable” and “completely rock-solid.”
“Florida has a larger percentage of riskier drivers,” points out Karen Kees, press secretary at the Florida Office of Insurance Regulation. “There are a high number of students due to the many universities in Florida, older drivers due to the large number of retirement communities, and drivers unfamiliar with the local roads due to our popularity with tourists.”
Farmers has a well-rated mobile app, with 4.8 stars and over 2,000 ratings in the Apple App Store. Users praise its convenience and intuitive design. Your insurance information is easily accessible, and Farmers’ mobile app gives you the contact information for your agent, so you can get human help quickly (even if you’re offline). And if you’d like to eschew phone conversations, Farmers allows you to file a claim through the app itself.
NerdWallet compared quotes from these insurers in ZIP codes across the country. Rates are for policies that include liability, collision, comprehensive, and uninsured/underinsured motorist coverages, as well as any other coverage required in each state. Our “good driver” profile is a 40-year-old with no moving violations and credit in the “good” tier.